Refund policy
Lisita’s Lab – Return & Refund Policy 💖
Hey bestie! Thank you so much for supporting Lisita’s Lab — every decal and T-shirt is made with love, creativity, and a little bit of magic ✨ We truly appreciate you!
✨ All Sales Policy
Because all of our items are made-to-order just for you, we don’t accept returns or exchanges for:
-
Picking the wrong size (we confirm sizes before customizing!)
-
Change of mind after ordering
-
Custom or personalized designs
So please double-check your order before checking out 🛒💕
💔 Damaged, Defective, or Oops-We-Messed-Up Orders
If something isn’t right, don’t worry—we’ve got you!
If your order arrives:
-
Damaged
-
Defective
-
Or not what you ordered
Please reach out within 3 days of delivery with:
-
Your order number
-
Clear photos of the issue
We’ll happily send a replacement or refund—no stress, no extra cost 💅
📝 Order Details Matter
Before placing your order, make sure everything is correct:
-
Size
-
Color
-
Design
-
Spelling (especially for custom items!)
-
Shipping address
We create exactly what you submit, so we can’t fix errors after production starts.
📦 Shipping Info
Once your package leaves our hands, it’s on its way to you!
Lisita’s Lab is not responsible for:
-
Shipping delays caused by the carrier
-
Lost or stolen packages marked as “delivered”
If there’s an issue, we recommend contacting the carrier directly for faster help 🚚
⏰ Cancellations
Need to cancel? No problem—as long as you act fast!
Orders can be canceled within 12 hours of purchase. After that, your item may already be in production and cannot be canceled.
💌 Need Help?
We’re always here for you! If you have any questions or concerns, don’t hesitate to reach out. We want you to LOVE your Lisita’s Lab goodies 💖
Thank you for supporting Lisita’s Lab — where your style comes to life! ✨